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Contact Support


Call Us


Service Toll-free via Smart SIM Via Hotline
Smart Postpaid, Smart Prepaid, Talk ’N Text *888 (02) 888–1111
Smart Infinity *800 (02) 848–8806
Smart Mobile Broadband (Plug-It, Pocket WiFi, Smart Bro SIM) *888 (02) 888–1111
Smart Money/Padala 15177 (02) 845–7777 or 1–800–1–888–5648
Smart Load Retailers *333 (02) 845–7733
Smart Load Dealers *7744 (02) 845–7744
Smart Bro Enterprise *177 177

Toll-free charging is not applicable during international roaming.

Email Us


  • For Smart Prepaid, Smart Postpaid, Smart Bro, Smart Infinity and Talk ’N Text subscribers, file a help ticket online.

  • For Enterprise Clients, email our Corporate Business Group for Smart Postpaid and for Smart Bro.

Connect with Us


Visit Us


  • Locate a Smart Store near you.
  • Drop by JUMP Center (located at SM Megamall, SM Cebu and SM Lanang Premier) to experience the latest technology and gadgets.
  • Schedule an Appointment

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