Customer Support Menu

Access basic customer service from your fingertips. This SIM menu makes it easy for you to check the latest promos and services, activate MMS and mobile internet settings, and even find the nearest Smart store or payment centers.


How to download

Just text GET MENU to 9888 for FREE.

The version compatible with your SIM will automatically be downloaded. Please keep your phone idle for 2-3 minutes for successful downloading.


How to access menu

  1. Go to SMART Menu or SIM Tool Kit.
  2. Look for any of the following options (menu name varies per version):
    • Customer Support (all SIMs except 32k version)
    • SIM Settings (64k SIM)
    • SIM Connect (32k SIM and below)

Available transactions per version

Here are the available transactions per SIM menu version:

Customer Support
(For Buddy SIMs, Talk 'N Text 4 SIMs, Retailer SIMs, MOBICAST, SUPERSIM2 - 64K SIMs)

Smart Prepaid, Talk 'N Text and Mobile Broadband Prepaid

  • MMS and Mobile Internet activation
  • Prepaid Card Inquiry
  • Ask Smart for latest Promo and Services
  • Find nearest SMART Stores and Payment centers
  • Service Request Status
  • Easy access to My Smart account

Smart Postpaid and Bro

  • MMS and Mobile Internet activation
  • Ask Smart for latest Promo and Services
  • Find nearest Smart Stores and Payment centers
  • Service Request Status
  • Easy access to my.Smart account
  • Order mobile gadgets using Sales Hotline
SIM Settings
(For 64K SIMs)

Smart Prepaid and Talk 'N Text:

  • MMS and mobile internet activation
  • Voicemail Activation*
  • Prepaid Card Inquiry
SIM Connect
(For 64K SIMs)

Smart Prepaid and Talk 'N Text:

  • MMS and mobile internet activation
  • International Roaming Activation
  • Voicemail Activation*
  • Prepaid Card Inquiry

Smart Broadband

  • Product Inquiry for Smart Bro Plan 999, Plan 799,
  • Bro Prepaid and prepaid rates
  • Balance Inquiry for Smart Bro Prepaid

*To deactivate your Voicemail, please proceed to the nearest SMART Store. Processing fee of Voicemail deactivation is P336 (VAT Inclusive). Voicemail Activation is FREE.


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