How do I update my Smart Load menu

Smart Load retailers can sell a wide variety of prepaid load denominations. Apart from Smart eload, retailers can also sell prepaid load packages for Smart Bro, Red Mobile, PLDT and Cignal.

For you to offer all the available services, you must have the updated Smart Load Menu.

Updated Smart Load Menu Options:

  • Buddy Load
  • TNT Load
  • RedMobileLoad
  • SmartBro Load
  • SmarTag Load
  • PLDT Load
  • Cignal Load
  • Others Services
  • Smart Money
  • Balance
  • Options
  • Mobile Connect
  • Menu Update
  • Call SMART
  • Phonebook
  • Inbox

To update your Smart Load Menu, just type the syntax/keyword and send it the access code.

For example, text PULL (space) MENU to 343.

Here's a list of the keywords/syntax:

Brand Syntax/Keywords Access Code
Buddy Load Menu PULL<space>MENU 343
Cignal Load Menu CIGNAL 3443
PLDT Load Menu GETPLDT 343
Red Mobile Load Menu GETRED 9992
Smart Bro Load Menu GET<space>BRO 2200
TNT Load Menu PULL<space>MENU 343

For successful menu updating, please take note of the following:

  • Account must have at least P1 airtime.
  • Phone unit must be idle for 20 minutes, with screensaver and keypad lock temporarily turned off.
  • Signal must be stable with 3 - 4 signal bars.
  • If your phone prompts "allow to send the messages", press Send.

Was this article helpful?
Do you want to suggest updates
or corrections ?


RELATED ARTICLES

How do I personalize my Smart Load Wallet account
To personalize your Smart Load Wallet account, a personalized Smart Money Card is required. Your Load Wallet account will be automatically personalized 7 days after you have...
How do I change or update my billing address?
Moving to a new house? Want to have your bills delivered to your workplace instead? If you are a Smart Postpaid, Smart Bro Postpaid or Smart Infinity subscriber, you can easily...
How do I enable or change my Smart Load PIN
To enable your Smart Load PIN on your retailer account, go to your SMART Load Menu, select Options then choose Change PIN. You will be prompted to create a 6-digit PIN. Press...