How to Avail Advance Payment Retention Promo for Smart Postpaid

Mechanics

1 . The Advance Payment Retention promo will be offered to existing Smart Postpaid subscribers who are up for retention/ re-contracting.

2 . Promo is not applicable for iPhone and Rebates package availers upon retention.

3 . This promo will run from December 16, 2017 to March 31, 2018.

4 . Smart Postpaid customers will need to pay 5 months’ or 10 months’ worth of their MSF (Monthly Service Fee) in full upon plan renewal to get one (1) or two (2) months FREE MSF.

Advance MSF Payments FREE MSF Rebate Applicable Month
5 months 1 month 6th month
10 months 2 months 11th and 12th month

5 . To qualify for the bill rebate, the payment should be made for the whole five (5) or 10 months in full.

6 . Only cash and card payments are allowed for this promo.

7 . The advance payment will be applied successively for the next five 5/10 months and will only cover the MSF.

8 . If the customer decides to terminate his/her account, the refund shall be processed after the final bill has been generated depending on the remaining amount after deduction of remaining outstanding balance.

9 . The customer is expected to keep the account updated on payments, especially for the usage on top of their monthly service fee.

10 . The monthly advanced bill payment for each qualified month would be reflected on the customer’s postpaid bill.


FAQS

What is the Advance Payment Retention Promo and who are qualified to avail of this offer?

The Advance Payment Retention promo is a campaign for retention-qualified SMART Postpaid customers. Qualified subscribers will just need to pay 5 months’ or 10 months’ worth of their MSF (Monthly Service Fee) in full upon plan renewal. Bill rebate/s will be credited to their account depending on the advance payment as shown on the table below:

Advance Payment Bill Rebate
Five (5) months advance payment 1 FREE MSF Rebate
Ten (10) months advance payment 2 FREE MSF Rebate

Until when can I avail of this promo offering?
This retention promo will run from December 16, 2017 to March 31, 2018.

Where can I avail of this promo?
Qualified subscribers are invited to avail of this retention promo at the nearest SMART Store to them, nationwide. Offer is exclusive only to this channel (not applicable for Telesales and Online Retention).

When will the FREE MSF rebate be reflected in my Statement of Account (SOA)?
The FREE MSF Rebate/s will be reflected once the “Advance Monthly Payments” are already fully credited depending on the payment scheme selected:

Advance Payment Rebate Crediting Schedule
Five (5) months advance payment On the 6th bill run after closed retention transaction
Ten (10) months advance payment On the 11th and 12th bill run after closed retention transaction

What if my usage exceeds my MSF? Will it be deducted against my advance payment?
Any usage that is incurred on top of the MSF will not be deducted against the advance payment and should be paid by the subscriber to avoid redirection. The subscriber is expected to keep the account updated on payments, especially for the usage on top of their monthly plan.

Who are excluded from this promo?
The following are not eligible for this promo:

  • New subscribers that are not yet qualified for retention
  • Freedom Plan Subscribers (unless they are availing of retention)
  • Group/Family Plan Subscribers
  • Availers of iPhone or Rebates Retention Packages

DTI FTEB Permit No.: 17868 Series of 2017


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