I can't make outgoing calls

If you cannot make outgoing calls using your phone, try these troubleshooting tips:

Account Troubleshooting

  • For Prepaid, check if you have at least P6.50 for Smart to Smart/TNT/SUN calls or P7.50 for Smart to other network and domestic landline calls within the country. If registered to a subscription or promo, check if you have enough call allocation.
  • For Postpaid, check if your account is already redirected. If you try making a call while your account is redirected, you will hear a voice message informing you of your account status.

Signal Troubleshooting

  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
  • If your LTE is turned ON, your phone should automatically shift to 3G or 2G when trying to make an outgoing call or when receiving an incoming call. If your device fails to automatically shift to 3G or 2G, go to your phones mobile network settings and manually select 3G or 2G.

Device Troubleshooting

  • Refresh handset by turning it OFF and then back ON.
  • Go to your phones call settings and disable fixed dialing setting.
  • Disable call barring setting.
  • Check Caller ID setting and make sure it is set to Show/Enabled.

SIM Troubleshooting

Transfer SIM to another working device to check if outgoing calls will work.

If problem persists, message us on our Smart Facebook page or Twitter @SmartCares. You may also call our hotline or schedule an appointment in our nearest Smart Store.


If you cannot make outgoing calls while roaming abroad, click here.


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