I can't make outgoing calls (while using international roaming)

If you cannot make outgoing calls while roaming abroad, try these troubleshooting tips:

Account Troubleshooting

  • Check if you have activated voice roaming (applicable in selected countries only). Click here for international roaming voice coverage areas.
  • For Prepaid, check if your balance is enough to make an outgoing international call. To check prepaid voice roaming rates, click here.
  • For Postpaid, check if your account is already redirected. If you try making a call while your account is redirected, you will hear a voice message informing you of your account status.

Signal Troubleshooting

  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
  • Connect to Smarts official network roaming partners. To view the list of roaming partners, click here for postpaid or click here for prepaid.

Device Troubleshooting

  • Refresh handset by turning it OFF and then back ON.
  • Go to your phones call settings and disable fixed dialing setting.
  • Disable call barring setting.
  • Check Caller ID setting and make sure it is set to Show/Enabled.
  • Check if you are using correct dialing procedure.

SIM Troubleshooting

  • Transfer SIM to other working device to check if outging calls will work.

If problem persists, message us on our Smart Facebook page or Twitter @SmartCares, or call our hotline.


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