I can't receive text messages (while using international roaming)

If you can't receive text messages while you're roaming abroad, try the following troubleshooting tips:

Account Troubleshooting

  • Check if the roaming service on your account is active by messaging us on our social media channels or calling our hotline.

Signal Troubleshooting

  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
  • Connect to Smarts official network roaming partners. To view the list of roaming partners, click here for postpaid or click here for prepaid.

Device Troubleshooting

  • Refresh your handset by turning it OFF and then back ON.
  • Check if your phones inbox memory is full and delete some messages to free up space.
  • Try to use another roaming partner by manually selecting it on the device.
  • If unable to receive text messages from a specific mobile number only, check if your phone has a block list or block status feature. If the mobile number sending text messages to you is in that block list, remove them from the list or disable the feature.

SIM Troubleshooting

  • Transfer SIM to other working device to check if SMS will work.

If problem persists, message us on our Smart Facebook page or Twitter @SmartCares, or call our hotline.


Was this article helpful?
Do you want to suggest updates
or corrections ?


RELATED ARTICLES

I can't send text messages (while using international roaming)
If you cannot send text messages while roaming abroad, try these troubleshooting tips: Account Troubleshooting For Prepaid, check if your balance is at least Php20.00. Click...
I can't receive incoming calls (while using international roaming)
If your account cannot receive incoming calls while roaming abroad, try these troubleshooting tips: Account Troubleshooting Check if the roaming service on your account is...
I can't receive text messages
If you cannot receive text messages, try these troubleshooting tips: Account Troubleshooting Check if your account is active. Signal Troubleshooting If you have low...