I can't send text messages

If your account cannot send text messages, try these troubleshooting tips:

Account Troubleshooting

  • For prepaid, check if your balance is at least Php1.00.
  • For postpaid, check if your account is already redirected. If you try making a call while your account is redirected, you will hear a voice message informing you of your account status.

Signal Troubleshooting

  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.

Device Troubleshooting

  • Reboot your handset by turning it OFF and then back ON.
  • If unable to send to a specific mobile number only, check if your phone has a block list or block status feature. If the mobile number you are trying to text is in that block list, remove them from the list.

SIM Troubleshooting

  • Transfer SIM to other working device to check if SMS will work.

If problem persists, message us on our Smart Facebook page or Twitter @SmartCares. You may also call our hotline or schedule an appointment in our nearest Smart Store.


Can't send text mesages while roaming abroad? Click here.


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