I can't send text messages (while using international roaming)

If you cannot send text messages while roaming abroad, try these troubleshooting tips:

Account Troubleshooting

  • For Prepaid, check if your balance is at least Php20.00. Click here for Prepaid roaming rates.
  • For Postpaid, check if your account is already redirected. If you try making a call while your account is redirected, you will hear a voice message informing you of your account status.

Signal Troubleshooting

  • Connect to Smarts official network roaming partners. To view the list of roaming partners, click here for postpaid or click here for prepaid.
  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.

Device Troubleshooting

  • Refresh handset by turning it OFF and then back ON.
  • Go to Message Option or Message settings to check your message center number. It should be set to +639180000101.
  • Try to use another roaming partner by manually selecting it on the device.
  • If unable to send to a specific mobile number only, check if your phone has a block list or block status feature. If the mobile number you are trying to text is in that block list, remove them from the list.
  • Check if you are using the correct dialing procedure for sending text messages: + [Country Code] [Mobile Code] [Mobile number] (Example: If sending a text message to a Smart number, +63 918 1234567)

SIM Troubleshooting

  • Transfer SIM to another working device to check if SMS will work.

If problem persists, message us on our Smart Facebook page or Twitter @SmartCares, or call our hotline


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