How to Check if Postpaid Account is Qualified for Retention or Plan Renewal?

At the end of your postpaid account's contract period (usually 24 or 30 months), you may renew your contract and avail of a new smartphone or device under the Retention Program.

You can easily verify online if your account is eligible for the renewal. Heres how:

  1. Go to the Smart Online Store and click Renewal on the menu, or go directly to
  2. Enter your My Smart login details.
  3. Select the number you want to verify (Note: Only your numbers linked to your My Smart account will appear on the list).
  4. If your account is qualified for plan renewal, you may apply online via the Smart Online Store right away.

Was this article helpful?
Do you want to suggest updates
or corrections ?


How to avail of Smart Postpaid retention online
When you applied for your Smart Postpaid plan, you signed a service contract with a specified lock-in period (ex. 24 months or 30 months). At the end of your contract period,...
How to Avail Advance Payment Retention Promo for Smart Postpaid
Mechanics 1 . The Advance Payment Retention promo will be offered to existing Smart Postpaid subscribers who are up for retention/ re-contracting. 2 . Promo is not applicable...
How do I check my latest Postpaid bill?
There are four (4) ways to check your latest Postpaid bill: Via GigaLife App Download the GigaLife App on your mobile phone via the App Store or Google Play Store Create an...