How to Check if Postpaid Account is Qualified for Retention or Plan Renewal?

At the end of your postpaid account's contract period (usually 24 or 30 months), you may renew your contract and avail of a new smartphone or device under the Retention Program.

You can easily verify online if your account is eligible for the renewal. Heres how:

  1. Go to the Smart Online Store and click Renewal on the menu, or go directly to
  2. Enter your My Smart login details.
  3. Select the number you want to verify (Note: Only your numbers linked to your My Smart account will appear on the list).
  4. If your account is qualified for plan renewal, you may apply online via the Smart Online Store right away.

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