Requirements for Smart Postpaid SIM Replacement

You can visit any Smart Store to request for a Smart Postpaid SIM replacement. Bring one (1) valid ID and the SIM card requested for replacement. These requirements are also applicable in case you encounter a defective SIM card or if you wish to have an upgrade.

In case of lost or stolen SIM cards, please bring the following:
 1 Valid ID
 Duly Authorized Affidavit of Loss
 Proof of Ownership (Eg. SIM Beds, PUK Slips or Personalized Smart Money Card)

Lost or damaged SIM card replacement and processing, within or beyond the 7-day warranty
is free of charge.Please check the SIM card activation date in reference to your 7-day warranty.

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