How Can I Get Customer Support For My Prepaid Line?

Aside from searching through Help and Support topics in this website, you may also use these channels at your convenience.

1. Via SMS: SAGOT AGAD

Text SAGOTAGAD PREPAID to 888

Services Available:

  • General inquiries on products and services
  • Smart Store Directory

2. Via SIM Menu: CUSTOMER SUPPORT (also known as SIM Connect or SIM Settings in some SIMs)

Text GET MENU to 9888 to download the Customer Support Menu for FREE. Upon downloading, go to SMART MENU and choose Customer Support.

Services Available:

  • General inquiries on products and services
  • Smart Store Directory
  • Payment Center Directory
  • Call & Text Card Status Inquiry
  • MMS/GPRS/3G Activation
  • International Roaming On/Off *
  • Service Request (SR) Status Inquiry
  • My Smart Redirection (For STK & 32K SIM Only)

3. Via Website: My Smart

Register/Log in to http://my.smart.com.ph.

Services Available:

  • Balance Inquiry (Current balance and active Add-ons/subscriptions)
  • Availment of call, text and data Add-ons
  • International Roaming Activation/Deactivation
  • MMS/GPRS/3G Activation
  • PUK Code Inquiry
  • Prepaid Call and Text Card Status Inquiry
  • Report technical or network-related concerns
  • Access Smart Rewards
  • Mobile Ads subscription
  • Submit Help Ticket/Inquiry and Check Inquiry Status

4. Via Mobile App: My Smart App

Search for My Smart Account on Android's Google Play or iPhone/iOS's App Store. Download, install and log in using your My Smart web account.

Services Available:

  • Balance Inquiry (Current balance and active Add-ons/subscriptions)
  • Availment of call, text and data Add-ons
  • Pasaload
  • International Roaming Activation/Deactivation
  • PUK Code Inquiry
  • Check Status of Prepaid Call and Text Card
  • MMS/GPRS/3G Activation

5. Via Phone: IVRS

Call *888 on your cellphone or dial (02) 888-1111 via a landline.

Services Available:

  • Balance Inquiry
  • Call & Text Card Status Inquiry
  • Voice/Text/Data Promo
  • Activation/Deactivation of Service:
  • Roam ON/OFF
  • 3G/MMS/GPRS Configuration
  • VAS Deactivation

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