How to check prepaid load balance

You can conveniently check your remaining load balance via SIM Menu, SMS, USSD, online or IVRS. You will get details on your remaining airtime, free texts and current SMS, call or data bucket subscriptions.

For Smart Prepaid subscribers

  • Using your SMART SIM, go to SMART MENU > Buddy Balance/Prepaid Balance to receive your balance information via text.
  • Text ?1515 to 214.
  • Dial **214#* and press Call to receive load balance via text.
  • Dial **121#* and press Call to view regular load balance (and to subscribe to prepaid offers).
  • Log-on to My Smart to regularly check your balance online. Registration and linking of account are needed.
  • Dial 1515 using your cellphone and you will receive your balance details via SMS (P1/inquiry).

For Talk 'N Text subscribers

  • Using your Talk 'N Text SIM, go to TALK N TEXT MENU > Balance Inquiry to receive your balance information via text.
  • Text ?15001 to 214.
  • Log-on to My Smart to regularly check your balance online. Registration and linking of account are needed.
  • Dial 15001 using your cellphone and you will receive your balance details via SMS (P1/inquiry).

Note: Balance Inquiry via SMS, Smart/Talk 'N Text menu, USSD or My Smart is free of charge.


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