Replacing a lost or stolen Prepaid/TNT SIM card

If you have a lost or stolen SIM card and would like to request for a replacement but
retain your same mobile number, simply submit the following documents/requirements to any Smart Store:

  1. Duly notarized Affidavit of Loss
  2. One (1) valid Proof of Identification. See list of valid IDs below.
  3. Any proof of ownership of the lost/stolen SIM card (PUK slip, SIM casing, personalized Smart Money card
    linked to the lost/stolen SIM card)
  4. Replacement fee for Smart Prepaid and TNT is FREE.

Primary IDs.PNG

Was this article helpful?
Do you want to suggest updates
or corrections ?


Smart Prepaid SIM Card Replacement
If you have recently switched to a new smartphone, it is highly possible that you are required to use a different sized SIM card. There are three types of SIM cards: regular,...
Requirements for Smart Prepaid and Postpaid SIM Card Replacement
Here are the essential points on how to get your SIM card replaced: I am a Postpaid and would like to have my SIM replaced, what do I need to do and bring? You may visit your...
Replace lost or damaged Smart Money Card
If your Smart Money card gets lost, stolen, damaged or captured by an ATM, you may call the Smart Money hotline to request for card replacement. Dial toll-free hotline number...