If you have a lost or stolen SIM card and would like to request for a replacement but
retain your same mobile number, simply submit the following documents/requirements to any Smart Store:
- Duly notarized Affidavit of Loss
- One (1) valid Proof of Identification. See list of valid IDs below.
- Any proof of ownership of the lost/stolen SIM card (PUK slip, SIM casing, personalized Smart Money card
linked to the lost/stolen SIM card)
- Replacement fee for Smart Prepaid and TNT is FREE.