Replacing a lost or stolen Prepaid/TNT SIM card

If you have a lost or stolen SIM card and would like to request for a replacement but
retain your same mobile number, simply submit the following documents/requirements to any Smart Store:

  1. Duly notarized Affidavit of Loss
  2. One (1) valid Proof of Identification. See list of valid IDs below.
  3. Any proof of ownership of the lost/stolen SIM card (PUK slip, SIM casing, personalized Smart Money card
    linked to the lost/stolen SIM card)
  4. Replacement fee for Smart Prepaid and TNT is FREE.

Primary IDs.PNG


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