Smart Bro LTE Pocket WiFi Upgrade FAQs

1 . What is Smart Bro LTE Pocket WiFi Upgrade Offer?
The Smart Bro LTE Upgrade Promo is an exclusive offer where qualified subscribers can avail a P545 off purchase discount on a new Smart Bro LTE Pocket WiFi.

Here are the qualifications to join the promo:
a.) Smart Bro Prepaid and Postpaid subscribers with old device (e.g. 3G Smart Plug-it or Pocket WiFi)
b.) Sun Broadband Wireless Prepaid subscribers with old device (e.g. 3G Sun Plug-it or Pocket WiFi)
c.) Subscribers with open channel broadband device (e.g. Huawei, ZTE and other generic brand Pocket WiFi or Plug it device)

All qualified subscribers can choose if they will avail of a Smart Bro LTE Pocket WiFi for only P750, originally priced at P1,295.

2 . How can I avail the Smart Bro LTE Pocket WiFi Upgrade Offer?
You can redeem the discount in any Smart Stores nationwide, just by following the instructions below:

• Through Device Swap
a.) For subscribers with old device (Smart Bro Prepaid and Postpaid, Sun Broadband Wireless subscribers) – just present a valid ID and swap your old Pocket WiFi/Plug it device to avail the discount.
b.) For subscribers with open channel broadband device– just present a valid ID and swap your old Pocket WiFi/ Plug it device to avail the discount.

• Upon claiming the device, you will be required to sign a claim form.

• For Sun Broadband Wireless Prepaid subscribers, your current SIM will be surrendered together with your old plug-it/ pocket WiFi device. In exchange, you can use the new SIM issued with the LTE Pocket WiFi or LTE Home WiFi

• For Smart Bro subscribers, you can keep your current SIM.

3 . When can I avail the promo?
Promo runs from August 1, 2018 to October 31, 2018.

4 . Where can I avail the promo?

SM North Flagship Araneta Gateway Victory Mall Caloocan
SM Fairview Fairview Terraces SM Valenzuela
Smart SM Novaliches Binondo SM Manila
Robinsons Place Ermita SM San Lazaro Sta. Lucia
SM Taytay SM Marikina SM Masinag
SM Megamall Flagship Shangrila Robinsons Magnolia
Rob Galleria Greenhills SM Centerpoint
Alimall Cubao Eastwood SM Aura
Smart Tower Rockwell RCB Makati
Cash And Carry SM Bicutan SM Sucat Sales
SM Mall Of Asia SM Bf Paranaque Puerto Princesa
SM Southmall Festival Mall Gaisano Alabang
Molito Alabang SM Las Pinas SM Bacoor
SM Molino SM City Rosario Wireless Center SM Muntinlupa
SM Dasmarinas SM Sta. Rosa SM Batangas
Calapan San Jose Sales SM Lipa
Calamba San Pablo SM Lucena
Legazpi Daet Sorsogon
SM Naga Dagupan Alaminos
SM Rosales Solano SM Cauayan
Santiago SF La Union SM Baguio
Candon Tuguegarao Laoag
Vigan SM Marilao Waltermart Plaridel
SM Baliuag Robinsons Malolos Nepo Angeles
SM Pampanga Sales SM Clark SM San Fernando
SM Tarlac Cabanatuan Sales Waltermart Gapan Sales
Balanga Olongapo Iba
SM Cebu SM Consolacion Cebu Ormoc
PLDT-Smart Business Center-Cebu Smart Metro Ayala Cebu Tacloban
Smart Cebu Sm Seaside SM Iloilo Kalibo
SM Delgado SM Bacolod Dumaguete
Tagbilaran Robinson Bacolod SM Davao
Jump Sm Lanang Tagum Davao Ponciano
Zamboanga Koronadal Gaisano Gensan
CDO Limketkai Butuan Valencia
SM CDO Surigao Dipolog
Iligan Ozamis Pagadian

5 . What is Smart Bro LTE Pocket WiFi? How is it different with my 3G Pocket WiFi?
Smart Bro LTE Pocket WiFi is the on-the-go broadband device that lets you connect to Smart’s fastest LTE internet with up to 42 Mbps internet speed. You can connect to 5 gadgets on this device. Plus, you can enjoy reliable connection indoor or outdoor with a strong 700mhz frequency.

LTE connection provides faster internet speed compared to a 3G connection which only has a speed of 12 Mbps on a HSPA network.

6 . What will I receive when I avail of this promo?
• ONE (1) Smart Bro Prepaid LTE Pocket WiFi kit (LTE device and LTE Prepaid SIM)
• Official receipt with warranty

7 . What are the other inclusions I can get from this promo?
If you get a Smart Bro LTE Pocket WiFi, you will be receiving a new LTE SIM card and a free Surfmax 250 load card (800MB per day for 7 days).

For Smart Bro Postpaid subscribers, the same Smart Bro Prepaid LTE Pocket WiFi kit will be received. There will be no changes made in the Smart Bro Postpaid subscriber’s plan details such as data inclusions and tenure.

8 . What will happen to my current SIM? (For Smart Bro and Sun Wireless Broadband subscribers)
For Smart Bro devices, you can keep your SIM card as long as it is an LTE SIM. However, for Sun Broadband Wireless Prepaid subscribers, you will be surrendering your current SIM together with your old pocket WiFi since it is highly recommended to use your new Smart Bro LTE SIM card that is bundled with your newly-purchased Smart Bro LTE Pocket WiFi.

10 . What are the acceptable 3G broadband devices for the Device Swap?
Here are some of the acceptable devices for the Device Swap:

A. Smart Bro Pocket WiFi:

sbwf v2.png

-1st Prepaid Plug It
-Prepaid Plug It
-Smart WiFi Plug-it
-Rocket Plug It
-LTE Plug It
-Bro Pocket WiFi
-4G Pocket WiFi
-Rocket Pocket WiFi
-First Gen Pocket WiFi
-Smart Bro LTE Pocket WiFi

B. Sun Broadband Wireless:
sun wifi.jpg
-Sun Broadband Pocket WiFi
-Sun Broadband Plug-it

C. Open Channel Devices (Plug-its, Pocket WiFi; e.g. ZTE, Huawei)

huawei.jpg zte_2.png

-Huawei E5330 Pocket WiFi
-ZTE MF65M Pocket WiFi

11 . How many Smart Bro LTE devices can I avail with this promo?
Availment through Device Swap is on a first come, first serve basis. To accommodate more subscribers, we will strictly implement a 1:1 device swapping policy per day.

12 . Can I swap my device even if it is not working?
Yes, you can swap your defective device to avail the promo through device swap.

13 . Can I transfer the promo to another person?
Only those who are qualified for the promo are entitled to avail the upgrade offer.

14. Are walk-in customers entitled for the promo?
You can claim the promo discount on the spot. Just bring your complete requirements to a Smart Store.

15 . Do I have to include my device accessories/ peripherals (charger, box) to avail through Device Swap?
There is no need for you to surrender your device accessories. You only need to exchange the main device to avail the discount promo.

16 . What if I don’t have the requirements needed for the upgrade?
Unfortunately, you cannot avail the promo. Instead, you will be offered with a regular priced Smart Bro LTE Pocket WiFi worth P1,295.

17 . What if I received a defective LTE Pocket device?
You can ask for a product replacement within the 7 days warranty period. Just bring your defective LTE Pocket WiFi and official receipt as proof of purchase to any Smart Store.

If your LTE Pocket WiFi is found defective after the warranty period, you can go to a Smart Service Center for repair.

Promo runs from August 1, 2018 to October 31, 2018. Per DTI-FTEB Permit No. 14357, Series of 2018.


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