1 . What is Smart Bro LTE Pocket WiFi Upgrade Offer?
The Smart Bro LTE Upgrade Promo is an exclusive offer where qualified subscribers can avail a P545 off purchase discount on a new Smart Bro LTE Pocket WiFi.

Here are the qualifications to join the promo:
a.) Smart Bro Prepaid and Postpaid subscribers with old device (e.g. 3G Smart Plug-it or Pocket WiFi)
b.) Sun Broadband Wireless Prepaid subscribers with old device (e.g. 3G Sun Plug-it or Pocket WiFi)
c.) Subscribers with open channel broadband device (e.g. Huawei, ZTE and other generic brand Pocket WiFi or Plug it device)

All qualified subscribers can choose if they will avail of a Smart Bro LTE Pocket WiFi for only P750, originally priced at P1,295.

2 . How can I avail the Smart Bro LTE Pocket WiFi Upgrade Offer?
You can redeem the discount in any Smart Stores nationwide, just by following the instructions below:

• Through Device Swap
a.) For subscribers with old device (Smart Bro Prepaid and Postpaid, Sun Broadband Wireless subscribers) – just present a valid ID and swap your old Pocket WiFi/Plug it device to avail the discount.
b.) For subscribers with open channel broadband device– just present a valid ID and swap your old Pocket WiFi/ Plug it device to avail the discount.

• Upon claiming the device, you will be required to sign a claim form.

• For Sun Broadband Wireless Prepaid subscribers, your current SIM will be surrendered together with your old plug-it/ pocket WiFi device. In exchange, you can use the new SIM issued with the LTE Pocket WiFi or LTE Home WiFi

• For Smart Bro subscribers, you can keep your current SIM.

3 . When can I avail the promo?
Promo runs from August 1, 2018 to October 31, 2018.

4 . Where can I avail the promo?

SM North Flagship	Araneta Gateway	Victory Mall Caloocan
SM Fairview	Fairview Terraces	SM Valenzuela
Smart SM Novaliches	Binondo	SM Manila
Robinsons Place Ermita	SM San Lazaro	Sta. Lucia
SM Taytay	SM Marikina	SM Masinag
SM Megamall Flagship	Shangrila	Robinsons Magnolia
Rob Galleria	Greenhills	SM Centerpoint
Alimall Cubao	Eastwood	SM Aura
Smart Tower	Rockwell	RCB Makati
Cash And Carry	SM Bicutan	SM Sucat Sales
SM Mall Of Asia	SM Bf Paranaque	Puerto Princesa
SM Southmall	Festival Mall	Gaisano Alabang
Molito Alabang	SM Las Pinas	SM Bacoor
SM Molino	SM City Rosario Wireless Center	SM Muntinlupa
SM Dasmarinas	SM Sta. Rosa	SM Batangas
Calapan	San Jose Sales	SM Lipa
Calamba	San Pablo	SM Lucena
Legazpi	Daet	Sorsogon
SM Naga	Dagupan	Alaminos
SM Rosales	Solano	SM Cauayan
Santiago	SF La Union	SM Baguio
Candon	Tuguegarao	Laoag
Vigan	SM Marilao	Waltermart Plaridel
SM Baliuag	Robinsons Malolos	Nepo Angeles
SM Pampanga Sales	SM Clark	SM San Fernando
SM Tarlac	Cabanatuan Sales	Waltermart Gapan Sales
Balanga	Olongapo	Iba
SM Cebu	SM Consolacion Cebu	Ormoc
PLDT-Smart Business Center-Cebu	Smart Metro Ayala Cebu	Tacloban
Smart Cebu Sm Seaside	SM Iloilo	Kalibo
SM Delgado	SM Bacolod	Dumaguete
Tagbilaran	Robinson Bacolod	SM Davao
Jump Sm Lanang	Tagum	Davao Ponciano
Zamboanga	Koronadal	Gaisano Gensan
CDO Limketkai	Butuan	Valencia
SM CDO	Surigao	Dipolog
Iligan	Ozamis	Pagadian

5 . What is Smart Bro LTE Pocket WiFi? How is it different with my 3G Pocket WiFi?
Smart Bro LTE Pocket WiFi is the on-the-go broadband device that lets you connect to Smart’s fastest LTE internet with up to 42 Mbps internet speed. You can connect to 5 gadgets on this device. Plus, you can enjoy reliable connection indoor or outdoor with a strong 700mhz frequency.

LTE connection provides faster internet speed compared to a 3G connection which only has a speed of 12 Mbps on a HSPA network.

6 . What will I receive when I avail of this promo?
• ONE (1) Smart Bro Prepaid LTE Pocket WiFi kit (LTE device and LTE Prepaid SIM)
• Official receipt with warranty

7 . What are the other inclusions I can get from this promo?
If you get a Smart Bro LTE Pocket WiFi, you will be receiving a new LTE SIM card and a free Surfmax 250 load card (800MB per day for 7 days).

For Smart Bro Postpaid subscribers, the same Smart Bro Prepaid LTE Pocket WiFi kit will be received. There will be no changes made in the Smart Bro Postpaid subscriber’s plan details such as data inclusions and tenure.

8 . What will happen to my current SIM? (For Smart Bro and Sun Wireless Broadband subscribers)
For Smart Bro devices, you can keep your SIM card as long as it is an LTE SIM. However, for Sun Broadband Wireless Prepaid subscribers, you will be surrendering your current SIM together with your old pocket WiFi since it is highly recommended to use your new Smart Bro LTE SIM card that is bundled with your newly-purchased Smart Bro LTE Pocket WiFi.

10 . What are the acceptable 3G broadband devices for the Device Swap?
Here are some of the acceptable devices for the Device Swap:

A. Smart Bro Pocket WiFi:

-1st Prepaid Plug It
-Prepaid Plug It
-Smart WiFi Plug-it
-Rocket Plug It
-LTE Plug It
-Bro Pocket WiFi
-4G Pocket WiFi
-Rocket Pocket WiFi
-First Gen Pocket WiFi
-Smart Bro LTE Pocket WiFi

B. Sun Broadband Wireless:

-Sun Broadband Pocket WiFi
-Sun Broadband Plug-it

C. Open Channel Devices (Plug-its, Pocket WiFi; e.g. ZTE, Huawei)

-Huawei E5330 Pocket WiFi
-ZTE MF65M Pocket WiFi

11 . How many Smart Bro LTE devices can I avail with this promo?
Availment through Device Swap is on a first come, first serve basis. To accommodate more subscribers, we will strictly implement a 1:1 device swapping policy per day.

12 . Can I swap my device even if it is not working?
Yes, you can swap your defective device to avail the promo through device swap.

13 . Can I transfer the promo to another person?
Only those who are qualified for the promo are entitled to avail the upgrade offer.

14. Are walk-in customers entitled for the promo?
You can claim the promo discount on the spot. Just bring your complete requirements to a Smart Store.

15 . Do I have to include my device accessories/ peripherals (charger, box) to avail through Device Swap?
There is no need for you to surrender your device accessories. You only need to exchange the main device to avail the discount promo.

16 . What if I don’t have the requirements needed for the upgrade?
Unfortunately, you cannot avail the promo. Instead, you will be offered with a regular priced Smart Bro LTE Pocket WiFi worth P1,295.

17 . What if I received a defective LTE Pocket device?
You can ask for a product replacement within the 7 days warranty period. Just bring your defective LTE Pocket WiFi and official receipt as proof of purchase to any Smart Store.

If your LTE Pocket WiFi is found defective after the warranty period, you can go to a Smart Service Center for repair.

Promo runs from August 1, 2018 to October 31, 2018. Per DTI-FTEB Permit No. 14357, Series of 2018.