1 . What is Smart Bro LTE Pocket WiFi Upgrade Offer?
The Smart Bro LTE Upgrade Promo is an exclusive offer where qualified subscribers can avail a P545 off purchase discount on a new Smart Bro LTE Pocket WiFi originally priced at P1,295.
Here are the qualifications to join the promo:
a.) Smart Bro Prepaid and Postpaid subscribers with old device (e.g. 3G Smart Plug-it or Pocket WiFi)
b.) Sun Broadband Wireless Prepaid subscribers with old device (e.g. 3G Sun Plug-it or Pocket WiFi)
c.) Subscribers with open channel broadband device (e.g. Huawei, ZTE and other generic brand Pocket WiFi or Plug it device)
2 . How can I avail the Smart Bro LTE Pocket WiFi Upgrade Offer?
You can redeem the discount in any Smart Stores nationwide, just by following the instructions below:
• Through Device Swap
a.) For subscribers with old device (Smart Bro Prepaid and Postpaid, Sun Broadband Wireless subscribers) – just present a valid ID and swap your old Pocket WiFi/Plug it device to avail the discount.
b.) For subscribers with open channel broadband device– just present a valid ID and swap your old Pocket WiFi/ Plug it device to avail the discount.
• Upon claiming the device, you will be required to sign a claim form.
• For Sun Broadband Wireless Prepaid subscribers, your current SIM will be surrendered together with your old plug-it/ pocket WiFi device. In exchange, you can use the new SIM issued with the LTE Pocket WiFi or LTE Home WiFi
• For Smart Bro subscribers, you can keep your current SIM.
3 . When can I avail the promo?
Promo runs until October 31, 2019.
4 . Where can I avail the promo?
A. Via Smart Online Store - Just visit https://smart.com.ph/bro/bro-swap to swap your old device at your convenience!
B. Smart Stores Nationwide
|SM North Flagship||Araneta Gateway||Victory Mall Caloocan|
|SM Fairview||Fairview Terraces||SM Valenzuela|
|Smart SM Novaliches||Binondo||SM Manila|
|Robinsons Place Ermita||SM San Lazaro||Sta. Lucia|
|SM Taytay||SM Marikina||SM Masinag|
|SM Megamall Flagship||Shangrila||Robinsons Magnolia|
|Rob Galleria||Greenhills||SM Centerpoint|
|Alimall Cubao||Eastwood||SM Aura|
|Smart Tower||Rockwell||RCB Makati|
|Cash And Carry||SM Bicutan||SM Sucat Sales|
|SM Mall Of Asia||SM Bf Paranaque||Puerto Princesa|
|SM Southmall||Festival Mall||Gaisano Alabang|
|Molito Alabang||SM Las Pinas||SM Bacoor|
|SM Molino||SM City Rosario Wireless Center||SM Muntinlupa|
|SM Dasmarinas||SM Sta. Rosa||SM Batangas|
|Calapan||San Jose Sales||SM Lipa|
|Calamba||San Pablo||SM Lucena|
|SM Rosales||Solano||SM Cauayan|
|Santiago||SF La Union||SM Baguio|
|Vigan||SM Marilao||Waltermart Plaridel|
|SM Baliuag||Robinsons Malolos||Nepo Angeles|
|SM Pampanga Sales||SM Clark||SM San Fernando|
|SM Tarlac||Cabanatuan Sales||Waltermart Gapan Sales|
|SM Cebu||SM Consolacion Cebu||Ormoc|
|PLDT-Smart Business Center-Cebu||Smart Metro Ayala Cebu||Tacloban|
|Smart Cebu Sm Seaside||SM Iloilo||Kalibo|
|SM Delgado||SM Bacolod||Dumaguete|
|Tagbilaran||Robinson Bacolod||SM Davao|
|Jump Sm Lanang||Tagum||Davao Ponciano|
C. Select Smart Retailers
|COMWORKS SHOWROOM||Ground Floor CWI Corporate Center 1050 Quezon Ave. Q.C.|
|Fishermall||4F-L4 Fishermall, #42 Quezon Ave. COR. Roosevelt Ave., Sta. Cruz, Quezon City|
|Cherry Congressional||2F SM Cherry, Congressional Ave., BRGY. Bahay Toro, Quezon City|
|SM Manila||SCMC CZ024 SM City Manila, Concepcion St. COR. Arrocero St., Manila|
|SM Manila Clickstore||UNIT 33, CZ 030 Lower Ground Floor SM City Manila, Concepcion St. COR. Arroceros St., Manila|
|SM Bacoor||STALL 307B 3F SM City Bacoor, Tirona HWY COR. A.HWY., Habay II, Bacoor, Cavite|
|SM Dasmariñas||E234 2F SM City Dasmariñas, Cavite City|
|SM Trece Martires||CZ-27B CYBERZONE, LG/F SM City Trece Martirez, Cavite City|
|SM Calamba||280 2F CYBERZONE, SM City Calamba, National HWY., BRGY. Real, Calamba City, Laguna|
|SM Lipa||2F SM City Lipa, Ayala HWY., BRGY. Maraouy, Lipa City, Batangas|
|SM MANILA||Space # 0007 Lower Ground Floor Cyberzone Area SM City Ermita Manila|
|SM STA. MESA||E-04 SM City Sta. Mesa Magsaysay Blvd. cor Araneta District 4 Dona Imelda Quezon City|
|TUTUBAN KIOSK||M1 - SP59 G/F Centermall 1 Tutuban Center Cor. Dagupan St Brgy. 49 Tondo 1711 NCR City of Manila|
|ROB MANILA||Level 3, Space No 0134 Robinsons Place Manila - Midtown Ermita Manila|
|SM SAN LAZARO||3/F SM City San Lazaro Felix Huertas Cor. AH Lacson St., Sta. Cruz Manila|
|MARKET MARKET||Level 4, Stall 437 Market Market Bonicacio Global City Taguig Metro Manila|
|FESTIVAL MALL||3rd Level Festival Supermall Alabang, Muntinlupa City|
|MEGA ONE PALAWAN||2/F CZ16 SM City Puerto Princesa malvar Cor Lacao St., San Miguel, Puerto Princesa City Palawan|
|SM NORTH EDSA||Unit AX1 Annex Bldg. Cyberzone Sm City North Edsa Brgy. Bagong Pag asa Quezon City|
|VIVO - WALTERMART SUCAT||G/F WSCT K007, waltermart Sucat Dr. A Santos Avenue, San Isidro City, Parañaque|
5 . What is Smart Bro LTE Pocket WiFi? How is it different with my 3G Pocket WiFi?
Smart Bro LTE Pocket WiFi is the on-the-go broadband device that lets you connect to Smart’s fastest LTE internet with up to 42 Mbps internet speed. You can connect to 5 gadgets on this device. Plus, you can enjoy reliable connection indoor or outdoor with a strong 700mhz frequency.
LTE connection provides faster internet speed compared to a 3G connection which only has a speed of 12 Mbps on a HSPA network.
6 . What will I receive when I avail of this promo?
• ONE (1) Smart Bro Prepaid LTE Pocket WiFi kit (LTE device and LTE Prepaid SIM)
• Official receipt with warranty
7 . What are the other inclusions I can get from this promo?
If you get a Smart Bro LTE Pocket WiFi, you will be receiving a new LTE SIM card and a free Surfmax 250 load card (800MB per day for 7 days).
For Smart Bro Postpaid subscribers, the same Smart Bro Prepaid LTE Pocket WiFi kit will be received. There will be no changes made in the Smart Bro Postpaid subscriber’s plan details such as data inclusions and tenure.
8 . What will happen to my current SIM? (For Smart Bro and Sun Wireless Broadband subscribers)
For Smart Bro devices, you can keep your SIM card as long as it is an LTE SIM. However, for Sun Broadband Wireless Prepaid subscribers, you will be surrendering your current SIM together with your old pocket WiFi since it is highly recommended to use your new Smart Bro LTE SIM card that is bundled with your newly-purchased Smart Bro LTE Pocket WiFi.
10 . What are the acceptable 3G broadband devices for the Device Swap?
Here are some of the acceptable devices for the Device Swap:
A. Smart Bro Pocket WiFi:
-1st Prepaid Plug It
-Prepaid Plug It
-Smart WiFi Plug-it
-Rocket Plug It
-LTE Plug It
-Bro Pocket WiFi
-4G Pocket WiFi
-Rocket Pocket WiFi
-First Gen Pocket WiFi
-Smart Bro LTE Pocket WiFi
C. Open Channel Devices (Plug-its, Pocket WiFi; e.g. ZTE, Huawei)
-Huawei E5330 Pocket WiFi
-ZTE MF65M Pocket WiFi
11 . How many Smart Bro LTE devices can I avail with this promo?
Availment through Device Swap is on a first come, first serve basis. To accommodate more subscribers, we will strictly implement a 1:1 device swapping policy per day.
12 . Can I swap my device even if it is not working?
Yes, you can swap your defective device to avail the promo through device swap.
13 . Can I transfer the promo to another person?
Only those who are qualified for the promo are entitled to avail the upgrade offer.
14. Are walk-in customers entitled for the promo?
You can claim the promo discount on the spot. Just bring your complete requirements to a Smart Store.
15 . Do I have to include my device accessories/ peripherals (charger, box) to avail through Device Swap?
There is no need for you to surrender your device accessories. You only need to exchange the main device to avail the discount promo.
16 . What if I don’t have the requirements needed for the upgrade?
Unfortunately, you cannot avail the promo. Instead, you will be offered with a regular priced Smart Bro LTE Pocket WiFi worth P1,295.
17 . What if I received a defective LTE Pocket device?
You can ask for a product replacement within the 7 days warranty period. Just bring your defective LTE Pocket WiFi and official receipt as proof of purchase to any Smart Store.
If your LTE Pocket WiFi is found defective after the warranty period, you can go to a Smart Service Center for repair.
Promo extended until October 31, 2019. Per DTI-FTEB Permit No. 7776, Series of 2019.