If your Smart Money card gets lost, stolen, damaged or captured by an ATM, you may call the Smart Money hotline to request for card replacement. Dial toll-free hotline number 15177 using your Smart cellphone or (02) 845-7777 via landline.
For lost or stolen cards, your account will be blocked to prevent fraudulent use. A card replacement fee of P100 will be debited from your Smart Money balance. If your balance is less than P100, you may still replenish your account through deposit, mobile banking or fund transfer.
Your replacement card will be a new Smart Money card (with new account number) where your remaining balance will be transferred to. It will be sent to your preferred address or Smart Store within 9 days for Metro Manila or 14 days for other areas. Once received, please re-activate and re-link your account to resume Smart Money services.