1. How do I earn Loyalty Points?
Smart Postpaid & Prepaid and Smart Bro Postpaid & Bro Prepaid can earn rewards points by:
Loading your Prepaid account or paying your Smart Postpaid bill:
Prepaid subscribers earn 1 point for every P25.00 load through retailers and/or call and text cards.
Postpaid subscribers earn 1 point for every P25.00 Smart bill payment either within/out of contract.
During special events and/or activities made (i.e. Anniversary with Smart and/or updating personal profile). Points earned are fixed and do not depend on earning rates.
2. How do I know how much points I earned?
For GSM subscribers, text POINTS to 9800.
For Smart Bro subscribers, you may check it online through my.smart.com.ph and my.suncellular.com.ph for Sun Broadband subscribers.
3. Can I earn points even if I have not activated my Smart Perks account yet?
No, Prepaid subscribers should activate their Smart Perks account before they can earn points.
4. When will my points be credited to my account?
Loyalty Points will be credited to your account within 24 hours upon successful top-up/reload or bills payment made.