Smart, TNT, and Sun Guidelines on Device Unlocking

What is NTC Memorandum Circular (MC) No. 01-05-2019?
NTC MC No. 01-05-2019 is a memo from the National Telecommunications Commission (NTC) that mandates Public Telecommunications Entities (PTEs) to unlock mobile phones and devices subject to implementing rules and regulations.

What are the requirements to have my Postpaid device unlocked?
The account holder or an authorized representative can request to unlock the device they availed with their Postpaid plan if their subscription is already out-of-contract, and all remaining plan and device amortization charges have already been settled.

For Postpaid subscribers that are still within contract, you may choose to end your current subscription and pay the pre-termination fee to have your device unlocked.

What are the requirements to have my Prepaid device unlocked?
For Prepaid subscribers, you may request to unlock the device you availed from SMART as a prepaid kit by providing a valid proof-of-purchase and the device’s IMEI number. The IMEI number is a unique 15-digits code that can be located on a silver sticker at the back of the device or its original box, or by accessing the device’s information through its settings menu.

I purchased my locked handset through a special discount with Smart’s handset partners, may I still qualify for unlocking?
Yes. The following devices are qualified to be unlocked 24 months after purchase date based on your Official Receipt (OR):

  • Oppo A71 bundled with a Smart LTE SIM at SRP P5,990
  • Samsung Galaxy J2 Core bundled with a Smart LTE SIM at SRP 4,990
  • Starmobile Play Click LTE bundled with a TNT LTE SIM at SRP P2,988
  • Oppo A3s bundled with a Smart LTE SIM at SRP P5,990

Smart Bro Prepaid Pocket WiFi devices are also qualified to be unlocked 24 months after purchase date based on your Official Receipt (OR). Unlocking procedure will differ depending on the manufacturer and model of the device, please visit www.smart.com.ph/bro for more information.

Subscribers must provide the device’s IMEI number, an active Smart/TNT/Sun Prepaid/Smart Bro Prepaid mobile number, official receipt, and valid ID for verification.

Where can I request to have my device unlocked?
You may file a request at the nearest Smart Store, through our hotline, or by sending us a direct message via our social media channels: Facebook: @SmartCommunications and Twitter: @SMARTCares, @LiveSMART


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