Requirements for SIM Card Replacement for Smart Prepaid & Postpaid Subscribers

Here are the essential points on how to get your SIM card replaced:

I am a Postpaid and would like to have my SIM replaced, what do I need to do and bring?

You may visit your nearest Smart Store and just bring a valid ID as proof of your identification.
SIM replacement cost is free and will be activated within a few minutes.

I am a Prepaid subscriber and would like to have my SIM replaced, what do I need to do and bring?
You may visit your nearest Smart Store. Requirements may depend on the scenario.
Please see requirements below:

Change SIM card Scenarios Requirements
Defective SIM Defective SIM
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Change SIM due to loss/stolen Duly Authorized Affidavit of Loss, 1 Valid Proof of Identification, Proof of Ownership (SIM Beds, PUK Slips, Personalized Smart Money Card)
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Change SIM due to upgrade Physical SIM

How would I know if there will be available SIM card for replacement in my preferred Store?

You may call *888 or visit the nearest store.


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