Here are the essential points on how to get your SIM card replaced:
I am a Postpaid and would like to have my SIM replaced, what do I need to do and bring?
You may visit your nearest Smart Store and just bring a valid ID as proof of your identification. SIM replacement cost is free and will be activated within a few minutes.
I am a Prepaid subscriber and would like to have my SIM replaced, what do I need to do and bring?
You may visit your nearest Smart Store. Requirements may depend on the scenario.
Please see requirements below:
|Change SIM card Scenarios||Requirements|
|Defective SIM||Defective SIM|
|Change SIM due to loss/stolen||Duly Authorized Affidavit of Loss, 1 Valid Proof of Identification, Proof of Ownership (SIM Beds, PUK Slips, Personalized Smart Money Card)|
|Change SIM due to upgrade||Physical SIM|
How to know if a Smart store offers a SIM card replacement service?
You may call *888 or visit the nearest store.