Requirements for Smart Prepaid and Postpaid SIM Card Replacement

Here are the essential points on how to get your SIM card replaced:

I am a Postpaid and would like to have my SIM replaced, what do I need to do and bring?

You may visit your nearest Smart Store and just bring a valid ID as proof of your identification. SIM replacement cost is free and will be activated within a few minutes.

I am a Prepaid subscriber and would like to have my SIM replaced, what do I need to do and bring?

You may visit your nearest Smart Store. Requirements may depend on the scenario.
Please see requirements below:

Change SIM card Scenarios Requirements
Defective SIM Defective SIM
----- -----
Change SIM due to loss/stolen Duly Authorized Affidavit of Loss, 1 Valid Proof of Identification, Proof of Ownership (SIM Beds, PUK Slips, Personalized Smart Money Card)
----- -----
Change SIM due to upgrade Physical SIM

How to know if a Smart store offers a SIM card replacement service?

You may call *888 or visit the nearest store.


Was this article helpful?
Do you want to suggest updates
or corrections ?


RELATED ARTICLES

Requirements for Smart Postpaid SIM Replacement
You can visit any Smart Store to request for a Smart Postpaid SIM replacement. Bring one (1) valid ID and the SIM card requested for replacement. These requirements are also...
Smart Prepaid SIM Card Replacement FAQs
If you have recently switched to a new smartphone, it is highly possible that you are required to use a different sized SIM card. There are three types of SIM cards: regular,...
Replacing a lost or stolen Prepaid/TNT SIM card
If you have a lost or stolen SIM card and would like to request for a replacement but retain your same mobile number, simply submit the following documents/requirements to any...