How to Check Your Viva One Access After Subscribing Using Smart

If you already subscribed to Viva One using Smart but can’t watch yet, follow the steps below.

Step 1: Make sure your subscription is linked

After subscribing via Smart, you need to link your subscription to gain access to Viva One.

1. Go to vivaone.ph
2. Log in to your Viva One account
3. Go to Manage Account
4. Select My Subscription
5. Choose SMART as your payment option
6. Select Subscription Linking
7. Enter the same Smart mobile number you used to buy the subscription
8. Enter the one-time code sent to your phone
9. Wait for the message confirming that linking was successful

IMPORTANT: You may link your Smart mobile number to only one Viva account. If you wish to unlink or delete your account, please contact Viva Customer Service.

Step 2: Check the mobile number you used

When linking your subscription, make sure you enter the same Smart mobile number used to buy the subscription. Otherwise, you will not be able to access your subscription.

Step 3: Try linking again

If your subscription is not detected:

1. Double-check the mobile number
2. Wait a few minutes
3. Try linking again

Step 4: Fix one-time code issues

If you didn’t receive the code or it expired:

1. Request a new code
2. Make sure your phone has signal
3. Try again after a short wait

Step 5: Check your connection

To watch Viva One, make sure you are using Smart mobile data. WiFi or other mobile networks will not work.

Need help?

If you’ve followed all the steps above and still can’t access Viva One, you can reach out for help:

For Viva account or app concerns:

• Email: vmx.help@viva.com.ph
• Facebook: VMX PH (official Facebook page)

For Smart-related concerns:

• Contact Smart customer support through the Smart Facebook page.