How to Request a Smart Postpaid or Prepaid SIM Replacement

Lost or Defective SIM? Here’s What to Do

If your SIM is lost or defective, you can request a free SIM replacement with the same mobile number at any Smart Store.

Requirements

• Bring one (1) valid government-issued ID.
• The request must be made by the registered SIM owner.

To locate the nearest Smart Store, click here.