Mobile Internet Support

Nov 28, 2017 06:07 PM

Requirements for Smart Postpaid SIM Replacement You can visit any Smart Store to request for a Smart Postpaid SIM replacement. Bring one (1) valid ID and the SIM card requested for replacement. These requirements are also applicable in case you encounter a defective SIM card or if you wish to have an upgrade. In case of lost or stolen SIM cards, please bring the following:  1 Valid ID  Duly Authorized Affidavit of Loss  Proof of Ownership (Eg. SIM Beds, PUK Slips or Personalized Smart Money Card) Lost or damaged SIM card replacement...

Nov 28, 2017 05:29 PM

How much will I be charged for mobile surfing?The standard mobile surfing or mobile Internet rate for Smart Postpaid, Smart Prepaid and Talk N Text is P5 per 15 minutes. Postpaid: P5 per 15 minutes will be deducted from your consumable amount (for All-In plans) or charged on top of your Monthly Service Fee or MSF (for other, non-consumable plans). For data plans, P5 per P15 will be charged on top of the MSF only after the consumption of the allocated data (ex. 5 GB of data for Smart Postpaid Plan 999). Prepaid: P5 per 15 minutes will...

Nov 28, 2017 05:13 PM

Anti-Bill Shock FAQs1. What is Anti-Bill Shock? Anti-Bill Shock is a built-in Postpaid plan feature that automatically protects your bill with P2,500 monthly coverage for regular data charges. No need to register and no expiry. 2. How does the prescribed bill cap of P2500 work? The prescribed bill cap acts like a price ceiling for your data usage. For example, you have consumed the data allocation of your Plan, and you did not subscribe to any Mobile Internet packages, regular charging of P5/15 minutes...

Jul 06, 2017 02:28 PM

How can I view my account balance on My Smart?There are two ways to check your account balance: Via My Smart App Download the the MySmart app on your mobile phone via the App Store or Google Play. Sign in with you're my Smart Account username/ mobile number and password. Click on 'Overview' in the menu to see account related information such as: Total Amount Due Plan type Availed call, text or data packages * *Loyalty points Tap Total Amount Due to Check account balance and usage information Edit billing address and credit...

Apr 12, 2017 11:08 AM

Postpaid System Upgrade FAQsSystem Upgrade Alert We are upgrading our systems to better serve you. Please read below to know the new benefits, features, and change in postpaid experience. Good news! The system upgrade has allowed you to do more with your plan. Some benefits and changes you will experience are as follows: One Access Code for All You now have an access to all our Postpaid add-ons! Feel free to customize your Postpaid Plan and register to the add-ons that suit your mobile needs. Moreover, you no longer...

Jan 13, 2017 05:41 PM

Identifying your Smart Account and MINSmart mobile accounts require a SIM card for subscribers to activate and start using their handsets or mobile device for calls, texts and online surfing needs. A Smart SIM card is LTE ready, fits in regular, micro, and nano SIM slots, and frequently comes with free data inclusions. Depending on the assigned mobile identification number (MIN), a 10-digit unique number used to identify the mobile phone number, a Smart account can be classified as follows:  Smart Postpaid  Smart Prepaid ...

Dec 12, 2016 04:52 PM

How can I enjoy mobile surfing on LTE?To enjoy Smart's available LTE surfing offers, make sure: Your SIM card is LTE-enabled You have an LTE-capable smartphone or device You are in an area covered by Smart's LTE network Smart Prepaid and Smart Postpaid LTE SIMs are available in Smart Stores.

Sep 04, 2015 12:16 PM

Tips for minimizing background data chargingTip 1: Configure your smartphone to download software updates only via Wi-Fi For Android users: For iPhone users: Tip 2: Turn off push notifications and apps that are not in use For Android users: For iPhone users: Tip 3: Set mobile data usage limit (for some Android phones only) STEP 1: Go to your phone's SETTINGS STEP 2: Tap CONNECTIONS STEP 3: Tap DATA USAGE STEP 4: Scroll down and select the application you want to restrict. STEP 5: Scroll down and mark...

Aug 07, 2015 02:10 PM

I have mobile data signal but I cannot surf the InternetYou may need to refresh your connection especially if you are moving from one place to another or if your connection has been on for a long time. Try disconnecting your mobile data (or turning your phone off) for a few minutes then connecting it again or turning your phone back on.

Aug 07, 2015 02:10 PM

What does all-day/week/month surfing in my data offer mean?ALL-DAY Surfing (also available as ALL-WEEK or ALL-MONTH) allows you to access light apps and sites non-stop depending on the validity of your data bucket. Activities that fall under All Day/Week/Month include: Web Searching (e.g. Google, Yahoo, Bing, etc.) Web Reading (e.g. blog sites, news, sports, entertainment, other articles, etc.) Social Media Posting with or without photos, comments, update in status, like, etc (e.g. Facebook, Twitter, Instagram, etc). Any activity in Facebook...

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