Postpaid Support

Apr 29, 2019 02:57 PM

How to view your balanceReading comprehension in the content areas is a challenge for many middle grade students. Text structure-based instruction has yielded positive outcomes in reading comprehension at all grade levels in small and large studies. The text structure strategy delivered via the web, called Intelligent Tutoring System for the Text Structure Strategy (ITSS), has proven successful in large-scale studies at 4th and 5th grades and a smaller study at 7th grade. Brand Via Hotline Via Hotline Smart...

Dec 28, 2017 03:16 PM

How Can I Check my Postpaid Balance or Bill?If you are a Smart Postpaid or Smart Infinity subscriber you can check your bill or balances through the following: 1. Via SMS Text BILL? to 211 2. Via SIM Menu Go to SMART MENU or INFINITY MENU and select Gold Data or Account Data. 3. Via Website, Email and Mobile App Register and log-in to My Smart to check your current balance online and view bills up to the last 12 months. Registration is FREE. Smart will also send you monthly SMS and email notifications on your bill balance and...

Dec 27, 2017 02:38 PM

How to Buy Call, Text and Data Packages Online?Enjoy call, text and data promos, bundles or packages that you can use to power up your Smart Prepaid, Smart Postpaid, TNT and Smart Bro accounts. Simply choose, buy or register to the add-ons you need through the Smart Online Store. Here's how: Go to the Smart Online Store and click on Add-ons in the menu. Select your Smart brand, account type or plan on the left menu. Choose the add-on you would like to purchase. Select your preferred promo or package category (call, text, data or...

Dec 27, 2017 02:06 PM

Redeem Smart Perks Through Delivery FAQS1. Can Smart Perks items be delivered to my address? Yes, there are Smart Perks items available for delivery to the subscriber’s address of record. 2. When can I expect the Smart Perks items to be delivered? Smart Perks items will be delivered to the subscribers address of record within 14 working days (within Metro Manila) or within 21 working days (outside Metro Manila). 3. Who is eligible to receive the item? If Smart Perks subscriber is unavailable during the delivery period, an...

Dec 27, 2017 01:22 PM

How to Reconnect a Redirected Postpaid Line?If your Smart Postpaid or Smart Infinity usage exceeds your credit limit, Smart will temporary redirect your outgoing calls. Value-Added Services such as MMS and mobile internet are also temporarily barred. Redirection will help you manage your expenses. To lift the redirection, simply settle the outstanding balance and report payment to continuously enjoy uninterrupted connection. To report payment, dial **888* using your Smart cellphone or (02) 888-1111 via landline. If you cannot settle...

Dec 26, 2017 02:08 PM

How to Check if Postpaid Account is Qualified for Retention or Plan Renewal?At the end of your postpaid account's contract period (usually 24 or 30 months), you may renew your contract and avail of a new smartphone or device under the Retention Program. You can easily verify online if your account is eligible for the renewal. Heres how: Go to the Smart Online Store and click Renewal on the menu, or go directly to http://store.smart.com.ph/renewal/. Enter your My Smart login details. Select the number you want to verify (Note: Only your numbers linked to your My...

Dec 26, 2017 01:49 PM

How to Buy Load at the Smart Online Store?With a My Smart account, you can instantly load your Smart Prepaid, Smart Bro or TNT mobile account anytime, anywhere. You can also buy load online and send to family and friends Smart prepaid accounts, no need to go the loading station! Simply go online and use your debit or credit card. Heres how: STEP 1: Go to smart.com.ph then click Buy Online >> eLOAD. STEP 2: After being directed to the eLOAD page, choose your desired load denomination. Available denominations are Php300, Php500...

Mar 18, 2017 06:56 PM

Smart Payment ChannelsOver 39,000 Authorized Payment Channels Nationwide - all for your convenience! You may settle your Smart bills at any authorized payment centers listed below. Posting of payments made through Smart Money, selected Bayad Center outlets, Cebuana Lhuillier, M Lhuillier, Maybank, Robinsons Department Store, SM and Savemore, 7-Eleven Stores and credit card via Smart website is posted on near real time, while posting of payments made through other accredited payment channels is on next business...

Mar 05, 2017 04:17 PM

What is a Three Month Advance Service Fee (3MASF)?Smart subscribers are sometimes offered the option to pay in advance a 3 months worth of service fee to continue availment of their preferred phone plan. This plan is valid only to subscribers who applied or purchased via the Online Store. If the subscriber wishes to proceed, they are required to submit a signed letter confirming their acceptance of the 3 month advance fees. You may view a sample letter template below: [Date] Dear Smart Communications Inc., This is to verify my availment...

Jan 13, 2017 06:45 PM

eStatement and Credit Limit Change Request via My Smart AppWhen you are registered to My Smart and have linked your Smart Postpaid and Bro (Postpaid) accounts, you can now view balances online and anytime with the My Smart app. Here's how to check your bills online: Log in to your account via My Smart app Tap 'Account Services' on the menu. Go to 'View eStatements'. You will receive a confirmation message. Choose 'Enroll now' to proceed. Once enrolled, you can view, download or print a copy of your billing statements. You will also receive...

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