Prepaid Support

Dec 28, 2017 02:32 PM

Two Ways to Send Load via PasaloadPasaload is the service that allows Smart users to pass on prepaid load/credits for as low as two Pesos to Smart Prepaid, TNT or Smart Bro Prepaid numbers. Here's how to send load credits or packages via Pasaload: Text PASALOAD (space) Recipient's Number (space) Amount to 808 (Ex. Text PASALOAD 09191234567 10 to 808) You and your recipient will receive text notifications. Amount sent + P1 will be deducted from or charged to your account. You may also use Pasaload through these steps: ...

Nov 20, 2017 01:30 PM

Requirements for Smart Prepaid and Postpaid SIM Card ReplacementHere are the essential points on how to get your SIM card replaced: I am a Postpaid and would like to have my SIM replaced, what do I need to do and bring? You may visit your nearest Smart Store and just bring a valid ID as proof of your identification. SIM replacement cost is free and will be activated within a few minutes. I am a Prepaid subscriber and would like to have my SIM replaced, what do I need to do and bring? You may visit your nearest Smart Store. Requirements may depend on...

Jul 06, 2017 02:28 PM

How can I view my account balance on My Smart?There are two ways to check your account balance: Via My Smart App Download the the MySmart app on your mobile phone via the App Store or Google Play. Sign in with you're my Smart Account username/ mobile number and password. Click on 'Overview' in the menu to see account related information such as: Total Amount Due Plan type Availed call, text or data packages * *Loyalty points Tap Total Amount Due to Check account balance and usage information Edit billing address and credit...

Mar 12, 2017 09:23 PM

What can I do with the My Smart app?Now you can conveniently access and monitor your Smart Postpaid, Smart Prepaid, Smart Bro and Infinity transactions using My Smart. It also comes with an app so you can manage your Smart accounts even while on-the-go. The My Smart App is a simple and secure mobile companion that with just a few taps on your device, you can: View account profile and balances Sign up for eStatements Subscribe to call, text and data packages Discover and redeem Smart Perks Check Online Store Orders File a...

Mar 02, 2017 02:52 PM

Activating Roaming Feature for Smart PrepaidSmart Prepaid and TNT subscribers may send and receive SMS while roaming in over 180 destinations worldwide. They can also make and receive calls in selected countries. To activate: Text ROAM ON to 333 To deactivate: Text ROAM OFF to 333 To activate this service, you need at least P100 load balance. Activate at least one (1) hour before your departure. Important reminders: Calls and data may be disabled once prepaid SMS roaming is active. For the list of countries supporting prepaid...

Jan 13, 2017 05:41 PM

Identifying your Smart Account and MINSmart mobile accounts require a SIM card for subscribers to activate and start using their handsets or mobile device for calls, texts and online surfing needs. A Smart SIM card is LTE ready, fits in regular, micro, and nano SIM slots, and frequently comes with free data inclusions. Depending on the assigned mobile identification number (MIN), a 10-digit unique number used to identify the mobile phone number, a Smart account can be classified as follows:  Smart Postpaid  Smart Prepaid ...

Dec 23, 2016 12:45 PM

Check the expiration of subscriptions to promosWhen you inquire about your prepaid balance, you will receive a text message that contains information about: Your remaining load balance The call, text and data promos/offers you are subscribed to Expiration dates of these promos/offers To know the many ways to check your prepaid load balance, click here.

Dec 20, 2016 11:41 AM

Smart Link Network and Service Information1. What is the difference now that Smart Link users can connect to Thuraya 2 & 3 satellites? The Thuraya satellite offers a more advanced satellite network which means a better voice call quality and experience, and a more reliable connection. 2. Can I use my existing Smart Link handset to roam on the Thuraya network? No. The following devices, even if used with a Smart Link SIM card, will no longer work: R-190, FR-190, FR-190VS and the Isatphone, Isatphone2, Isatphone Pro. To be able to...

Dec 12, 2016 04:52 PM

How can I enjoy mobile surfing on LTE?To enjoy Smart's available LTE surfing offers, make sure: Your SIM card is LTE-enabled You have an LTE-capable smartphone or device You are in an area covered by Smart's LTE network Smart Prepaid and Smart Postpaid LTE SIMs are available in Smart Stores.

Nov 04, 2016 06:02 PM

What are the calling rates while roaming on prepaid?(As of March 2013) Rates provided are estimates and may be subject to change due to foreign exchange rates and roaming partner fees. Applicable to Smart Prepaid, TNT and Smart Pinoy subscribers. For more information, click here. Call Rates in Philippine Peso (for the first minute) Country Roaming Partner Calls Received Calls Made Calls Made Calls Made Local (calls made within the same country) Calls to the Philippines Calls to...

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