Prepaid Support

Dec 28, 2017 04:16 PM

How to Buy Load at the Online Store?

Dec 28, 2017 01:54 PM

What are the Available Retailer Load Packages?These are the available prepaid load packages that retailers can sell to Smart Prepaid and Talk 'N Text subscribers: (As of May 2014) Regular Load LOAD DESCRIPTION VALIDITY (Days) LIST PRICE (Bawas sa Load Wallet) KITA PACKAGE COST (SRP) KEYWORD FOR SELLING ACCESS CODE SmartLoad 15 P15 Airtime Load 15 14.03 0.97 15.00 15 11-digit no. of customer 343 SmartLoad 30 P30 Airtime Load 15 28.07 ...

Dec 27, 2017 02:38 PM

How to Buy Call, Text and Data Packages Online?Enjoy call, text and data promos, bundles or packages that you can use to power up your Smart Prepaid, Smart Postpaid, TNT and Smart Bro accounts. Simply choose, buy or register to the add-ons you need through the Smart Online Store. Here's how: Go to the Smart Online Store and click on Add-ons in the menu. Select your Smart brand, account type or plan on the left menu. Choose the add-on you would like to purchase. Select your preferred promo or package category (call, text, data or...

Dec 27, 2017 02:06 PM

Redeem Smart Perks Through Delivery FAQS1. Can Smart Perks items be delivered to my address? Yes, there are Smart Perks items available for delivery to the subscriber’s address of record. 2. When can I expect the Smart Perks items to be delivered? Smart Perks items will be delivered to the subscribers address of record within 14 working days (within Metro Manila) or within 21 working days (outside Metro Manila). 3. Who is eligible to receive the item? If Smart Perks subscriber is unavailable during the delivery period, an...

Dec 26, 2017 01:49 PM

How to Buy Load at the Smart Online Store?With a My Smart account, you can instantly load your Smart Prepaid, Smart Bro or TNT mobile account anytime, anywhere. You can also buy load online and send to family and friends Smart prepaid accounts, no need to go the loading station! Simply go online and use your debit or credit card. Heres how: STEP 1: Go to smart.com.ph then click Buy Online >> eLOAD. STEP 2: After being directed to the eLOAD page, choose your desired load denomination. Available denominations are Php300, Php500...

Aug 30, 2017 04:45 PM

12 Ways to Check Prepaid Load BalanceSmart Prepaid subscribers can conveniently check their remaining load balance via SIM menu, text, USSD, online or IVRS. They will get details on their remaining airtime, free texts and current SMS, call or data packages subscriptions. For Smart Prepaid subscribers: Go to SMART MENU > Buddy Balance/Prepaid Balance to receive load balance information via text. Text ?1515 to 214. Dial and call 214# and press Call to receive load balance information via text. Dial and call *121# and press Call...

Mar 15, 2017 05:31 PM

Smart Prepaid SIM Card Replacement FAQsIf you have recently switched to a new smartphone, it is highly possible that you are required to use a different sized SIM card. There are three types of SIM cards: regular, micro and NANO sim. Replacing your SIM is the first step in setting up and activating your smartphones and other devices, such as tablets and pocket WiFis. SIM Replacement FAQs Q: How much will it cost to replace my Smart Prepaid SIM? A: Replacement of your current Smart Prepaid SIM is easy and free of charge. Just...

Dec 12, 2016 04:53 PM

How can I access free Internet via Internet.org?Through a partnership with Facebook's Internet.org initiative, all of Smart's subscribers (including TNT and Sun Cellular users) can now access more than 20 online sites and portals for free. Smart subscribers can access free Internet services via Internet.org in two ways: Through the browser. Just launch the Internet browser of your data-capable mobile device and enter internet.org into the address bar. Through the Internet.org mobile app. For Android users, search Internet.org on...

Nov 04, 2016 05:58 PM

Can I make and receive calls while roaming using Smart Prepaid?Voice roaming is available to Smart Prepaid and TNT subscribers in selected countries. When activated, you can make and receive both calls and text while roaming in these places. Australia Austria Bahrain Belgium Egypt Finland France Greece Guam Hongkong Indonesia Israel Jamaica Japan Kazakhstan Kuwait Macedonia (Yugoslav Republic) Malaysia Maldives Malta Netherlands Norway Poland Portugal Qatar Saudi Arabia Singapore South Korea Spain Switzerland Taiwan Thailand Turkey United Arab...

Nov 04, 2016 05:45 PM

Prepaid Call and Text Card Expiry and ValidityCard Expiry Smart Prepaid and TNT call & text cards must be loaded into your account before the stated expiry date printed on the back of the card. The card will be considered invalid upon reaching the expiry date. Card Validity The value of the Smart Prepaid and TNT call & text cards must be used up within the card validity duration from the date it was loaded into your account. Kindly refer to the table below for reference. Any unconsumed card value will be forfeited after this period. ...

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