Smart Bro Support

Jan 04, 2018 11:04 AM

Special Edition 995 Smart Bro LTE Pocket WiFi Promo1. What is Special Edition 995 Smart Bro LTE Pocket WiFi Promo? The Special Edition 995 Smart Bro LTE Pocket WiFi Promo is an exclusive offer this Christmas season where you can get a new Smart Bro LTE Pocket WiFi at a discounted rate of P995 from an original price of P1,295. 2. Where can I avail the promo? You can avail the promo at the Smart Online store or in any Smart store nationwide: SM North Flagship Gateway Mall, Araneta Victory Mall Caloocan SM Fairview Fairview...

Dec 28, 2017 04:05 PM

How to Reload my Smart Bro Prepaid Account?There are several ways to reload your Smart Bro prepaid account. Prepaid Load Cards Smart Bro Prepaid load cards can be purchased from prepaid card stores and retailers. Cards are available in P100 and P300 denominations. Simply scratch the protective ink to reveal the card PIN. To reload your Smart Bro acccount: Using the SIM you wish to reload (device must have SMS functionality): Text RELOAD (space) 14-DIGIT PIN to 1510 Using other Smart SIMs: Text RELOAD (space) 14-DIGIT PIN...

Nov 28, 2017 05:17 PM

Billing Cycle Adjustment FAQs for Postpaid Accounts1. Who are affected by the billing cycle adjustment? All Smart Postpaid, Smart Bro and Smart Infinity subscribers are affected by the billing cycle adjustment. 2. Why is my billing cycle being adjusted? The billing cycle adjustment will ensure the timely delivery of your bill by grouping subscribers into geographical areas under one billing cycle. 3. I am enrolled to the eStatement, why does my billing cycle need to be adjusted? The adjustment of your billing...

Dec 12, 2016 04:37 PM

How to make a call using Smart Bro Power Plug-ItMake sure that your Power Plug-It is plugged into your computer. Here's how: Double-click the Smart Bro Desktop shortcut Click Voice Calls Dial the number you want to call Then, click the Call button Click the End Call buton to end your call

Dec 12, 2016 04:35 PM

Rocket Plug-It (ZTE): Setup on WindowsMake sure that the Smart Bro SIM is correctly inserted in the Rocket Plug-It and your computer is turned ON. For Rocket Plug-It (ZTE): Install and Setup, here's how: Click the Start button Select Computer Double-click CD Drive (F:) SMART BRO modem Double-click AutoRun Click Yes to allow the device to install Click Next Select I accept the terms of the license agreement and click Next Click Next again Wait for the setup to finish Click Finish Smart Bro should automatically open Setting...

Dec 12, 2016 04:33 PM

Slow PC and Internet Tips: Check Internet status using Ping CommandHaving trouble with your Internet connection and unsure if you are actively connected to the Internet? By using Ping Command, you can check if your connection is active or not. To check the status of your connection to Smart Bro, try these steps: Instructions: 1. Go to START menu 2. On the search box, type "cmd" and click cmd or cmd.exe 3. To check if you are connected to Smart Bro's network, type "ping 192.168.224.1". 4. Look for the prompt that shows the percentage of loss. If the...

Dec 12, 2016 04:32 PM

Slow PC and Internet Tips: Free up unused space with DefragmentationWorried about your computer running slower than usual? This may be caused by unused spaces or fragmented parts in your hard disk. This problem can be solved by defragmentation. Here's how to do it: Instructions: Go to the START menu Click Programs Click Accessories Select System Tools Double click Disk Defragmenter Choose the hard drive that you want to "defrag" Wait for the process to complete

Dec 12, 2016 04:31 PM

How to send SMS with the Smart Bro Rocket, Starter or WiFi Plug-ItSMART BRO Desktop Double-click the SMART BRO desktop shortcut Click SMS Click the New Message button Select the To textbox and type the mobile number Select the textbox underneath and type your message Click the Send button Click the Yes button Click the OK button to finish Mobile Partner Double-click the Mobile Partner shortcut icon Click Text Select Inbox under SIM/USIM Card Click New to create new SMS Type the mobile number Type your message Click Send when you're done Click OK to...

Dec 05, 2016 04:23 PM

Pocket WiFi: Send SMSMake sure that your Pocket WiFi is turned on to let your computer detect the device. Open the browser Type the IP Address provided on the product manual. (ex. 192.168.1.1) and press the enter button Type the password (default: smartbro ) Click the Login button Select SMS Select New Message Selec the Phone Number textbox and type the mobile number Select the Contents textbox and type your message Click the Send button A window pops-up if you receive a new message. Click OK. Click Device ...

Sep 29, 2016 06:43 PM

What do I need to know about Surf Max?1. What is Smart SurfMax? Smart SurfMax is the newest internet offer that allows you to surf all day. Promo is valid from October 31, 2015 to April 30, 2016. 2. Who can register to Smart SurfMax? Available to all Smart Broadband prepaid subscribers. 3. What are the available Smart SurfMax packages? You can view the full list of packages here. 4. How do I subscribe to Smart SurfMax? Via SMS: You can subscribe by texting the corresponding syntax/keyword/ and send to 2200 (Example:...

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