What to Do If You Cannot Access a Website or App

If you are experiencing issues accessing a website or an app, try these troubleshooting tips:

• Refresh your device by turning it OFF and then back ON.
• Clear the cache of your apps.
• Try to uninstall and re-install your app.
• Make sure that your apps are updated regularly.
• If your browser is not loading, clear your internet browser’s cache and history. If your experience is the same, try using a different browser.
• Use another device to access the website or app.  

If the problem persists, reach out to us so we can help.

Visit this link to know where to contact us.