How to Check Your Cignal Play Access After Subscribing Using Smart

If you already subscribed to Cignal Play using Smart but can’t access your content yet, follow the steps below.

Step 1: Make Sure Your Account Is Linked

After purchasing your subscription, you still need to link your Smart mobile number to your Cignal Play account.

1. Open the Cignal Play app
2. Go to Menu
3. Select Connect your Billing Provider
4. Choose SMART
5. Enter the same Smart or TNT mobile number used during purchase
6. Enter the one-time code sent to your number
7. Wait for the confirmation message that your account is linked

Step 2: Check the Mobile Number You Used

Make sure you entered the same Smart or TNT mobile number used to buy the subscription.

Using a different number may prevent your subscription from being detected.

Step 3: Try Linking Again

If your subscription still isn’t showing:

1. Double-check the mobile number you entered
2. Wait a few minutes
3. Try linking your account again

Step 4: Check Your One-Time Code

If you didn’t receive the one-time code or it expired:

1. Request a new code
2. Make sure your phone has signal
3. Try again after a short wait

Step 5: Check Your Subscription Validity

Your access is available only while your subscription is active.

Examples:

• WATCHCPLAY75 – valid for 7 days
• Power All 109 with CPlay Lite – valid for 7 days
• Saya All 109 with CPlay Lite – valid for 7 days

Contact Support if You Still Need Help

For purchase or payment concerns, please contact Smart customer support.

For account creation, account linking, or app concerns, please contact Cignal Play support.